The auto-reply function on Instagram is an ideal option for users with busy schedules looking to stay in touch with their friends. They can quickly and effortlessly respond to messages left by others without having to type every response. The auto-reply feature on Instagram has proven to be an essential benefit for users who are constantly in a hurry or have little time to have many conversations.
This feature allows you can automate replies when someone contacts an immediate message to you or comments on your blog posts.
The auto-reply function has made managing corporate accounts on Instagram much simpler. If you still need to utilize this feature, do not worry about it. We’ve got your back. In this guide, we’ll guide you through all the steps to set up an auto-reply feature for Instagram. So, let’s get started!
What is Instagram Auto Reply
Instagram auto-reply is an auto-generated response when your customers send you messages on Instagram. Welcome and letters to leave are the two most frequently used auto-replies companies employ to enhance their customers’ experiences.
Consumers are more receptive to response times for apps like Instagram than conventional messaging channels like email. Yet, businesses are only sometimes ready to respond quickly due to staff shortages or limited hours of operation and many other factors.
To address that issue, businesses can manage customer expectations through automated messages that provide details on when they will receive their response or alternative options to communicate with them when there’s an urgent need.
If a potential customer has contacted your business for the first time in their relationship, automating welcome messages will help your business create a favorable first impression. This is by offering prompt and helpful responses.
To get the most value from welcoming messages, companies can incorporate an online survey before chats to gather customer information and details about inquiries to help agents understand what’s happening before communicating with customers.
After you have mastered the basics, let’s examine the many methods you can configure Instagram auto-reply.
Reasons to Use Instagram Quick Replies in Direct Messages
Suppose there’s a specific question that you are frequently asked on Instagram direct messages or other topics that are often discussed. Using the Quick Replies feature is likely very beneficial. Here are some scenarios where prompt responses could be helpful to your business
- If a third party is accountable for your comments and messages that are sent to your account, establishing prepared quick answers that are formatted in advance to answer commonly asked questions or subjects will guarantee that your company can access the relevant details without having to check every response you receive with the account owner.
- Suppose multiple individuals manage a single account for a business. In that case, ensuring a consistent branding tone or everyone knowing the subject or issue can be challenging. Quick responses can aid your staff to remain on the same page with their answers to questions and help you control your voice while talking to your customers.
- The bank’s Instagram profile has a Call-to-action button for Message.
In the technical or regulatory industries such as finance, any misplaced word or a wrong term could devastate your company. To prevent these mistakes, take advantage of pre-prepared quick answers to popular topics vetted by legal experts or an expert in the subject.
Apart from these particular benefits, prompt responses enable businesses to manage customer service and virtual storefronts.
What must you know about setting up an auto-reply function on Instagram?
We’re going to get to the business of it.
Before beginning the procedure, you must first know that the automatic response feature is only available for business-related profiles. If your account remains private, do these steps to convert it into a professional or business account.
- Visit your Profile and then click “Settings.”
- Select “Account.” When you scroll to the bottom, there will be “Switch to a Professional account” or “Switch to a Business account.”
- When you’ve done this, Instagram will help you create your Profile and then do the necessary steps to help make your Professional account usable.
The next step is to configure the auto-reply function:
- Log into your Profile> Settings
- Choose “Business”
- Visit “Saved reply.” You can make the keyboard shortcut and write a reply with up to 15 characters there.
Also, you can change the setting to “Response suggestions.” That means you’ll receive ideas based on the responses you post frequently.
Setting your own “Frequently asked questions.” This is where you include a question commonly asked, like questions related to working times or contacts. Additionally, you can find an automated answer to your question.
Another feature that auto-replies is the “Welcome message.” This Message is sent to people who start chatting with you and disappears when they send your first Message.
Create Automatic Replies for Instagram with the help of the Meta Business Suite inbox.
To set up an Instagram auto-reply to your followers, first, you need to link the Instagram Business account to Meta Business Suite.
By following the steps below If you follow the steps below, you can set up an automatic rule that will send immediate Instagram comments.
- Inbox: Open Meta Business Suite Inbox and select Automation.
- Click on Instant Reply and turn on the toggle.
- Choose the Instagram checkbox.
- Write your auto-reply, then click the sparkles icon to personalize your Instagram auto-responder Instant Message.
- Click Save Changes to save your auto-reply.
The steps needed to make an “Away” message can be described as follows:
- Inbox: Open Meta Business Suite Inbox and click Automation.
Select “Away Message on the sidebar on the left
Choose Instagram by clicking the box
Then click the “+Add Time’ to add your time off. - Schedule your time for a break.
Write your Message for an away, then click the ‘+Add Customer’s Name’ to customize the Message.
Tap on the Save.
This allows you to send “away” messages when clients contact you during business hours.
They also wanted to know:
Is there an option to not be disturbed on Instagram? Instagram?
In Quiet Mode, IG is a “do not disturb” setting to block notifications about comments or likes.
The feature was announced on the 19th of January, introducing the idea of paused notifications and screen time limits to a higher level.
If you turn it on your Profile, it will change to “quiet mode” (visible only to you), and it will also send an auto-reply to any users who attempt to DM your Profile, notifying users that you’re in quiet Mode.
What is the maximum time you can leave the Instagram Quiet Mode on?
Your account can be set in Quiet Mode for up to 12 hours, and then select the precise time at which the account will be removed.
Can I still get the messages I have received when I am in Quiet Mode?
Instagram’s Quiet Mode does not block push notifications to stories and posts. It does not stop directly contacting users.
Will my followers know when I’m in Quiet Mode on IG?
Quiet Mode is an individual setting that isn’t accessible to followers until they directly message you. If they do, they’ll get an auto-reply.
How do I disable Quiet Mode on Instagram before the scheduled time?
Yes, you can turn off Quiet Mode anytime after the scheduled time has expired.
Wrapping it up
Auto-reply is an excellent tool that allows users to automatically respond to text, emails, and other messages by providing predetermined replies. It can benefit individuals or businesses with a large volume of daily inquiries because it cuts down on time through automatic responses without the need to enter every answer by hand.
In addition, the auto-reply feature will ensure that customers receive rapid service despite being absent from their phones or unable to respond promptly because of other obligations.